100% Online Responsible Service of Tobacco

The sale and supply of tobacco products in WA is governed by the Tobacco Products Control Act 2006 (the Act)

Tobacco retailers are required to ensure their employees are adequately trained to understand their responsibilities when selling, supplying and displaying tobacco products

Avoid Penalties

Unintentional violations can result in hefty fines. Our training equips your staff with the knowledge to operate confidently and compliantly.

Protect Business License

Non-compliance puts your license at risk. This program safeguards your livelihood and fosters peace of mind.

Empower Staff

Confident employees make happy and helpful employees. Our engaging format empowers your team to handle tobacco transactions with accuracy and professionalism.

Course Objectives

By the end of this training, your staff will be able to:

1

Verify Customer Age

Verify customer age accurately and confidently using various ID types.

2

Apply Regulations

Understand and apply all relevant regulations regarding product knowledge, display restrictions, and sales limitations.

3

Handle Refusal of Sale

Handle refusal of sale situations effectively and professionally.

4

Communicate Clearly

Communicate clearly and accurately with customers about tobacco products and associated health risks.

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